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Fetch is an online marketplace that connects customers with a wide range of products from various sellers, offering seamless shopping and fast delivery.
Customers can browse products, place orders, and have them delivered to their doorstep. Sellers list their products, and our marketplace facilitates secure transactions and efficient fulfillment.
We currently deliver across Cyprus only. Delivery options, times and availability depend on your location and the store.
You can reach our support team via our call center at +77775505 or by email at support@fetch.com.cy.
Simply add items to your cart, proceed to checkout, choose your preferred delivery and payment method, and confirm your order.
We accept credit/debit cards.
Yes! You can track your order in real time via the Order History section on our website or mobile app.
Order modifications depend on the type of delivery method and store’s policy. Cancellation is possible before the order is processed. Contact customer support for assistance.
If you receive an incorrect or damaged item, please contact customer support within 2 hours for a resolution.
Delivery times vary based on the delivery method selected, location and store. Estimated delivery times are provided at checkout.
Delivery fees depend on the delivery method, location, and store. You’ll see the total cost before completing your purchase.
Yes! Instant or express delivery options are available for select products and locations.
If you are unavailable and the delivery method was via G.A.P. AKIS Express, the courier will attempt delivery again or leave instructions for pickup. If the delivery method was via Fetch, which is an immediate delivery service, there may be an additional charge to deliver to a different location.
Returns are accepted within 14 days of delivery, provided the item is in its original condition. Check Returns & Refunds Policy of each store for more details.
Refunds are processed within a few business days after the return is approved or in cases where a product is out of stock. Please note that the exact time it takes for the refund to appear in your account may vary depending on your bank.
Some items, such as perishable goods or personal care products, may not be eligible for return. Check the product page for return eligibility.
You can sign up as a seller through our Seller Registration Portal, complete the verification process, and start listing products.
As a Fetch seller, you gain access to a wide customer base, marketing support, secure payments, and logistics solutions.
Seller earnings are transferred to their registered bank account the next working day after order fulfillment.
Our fee structure varies by category. You can find detailed information in the Seller Fee Policy.
Sign up with your email, phone number, or social media account via our website or mobile app.
Use the Forgot Password? link on the login page to reset your password.
Go to My Account > Settings to update your details.
Yes! We use industry-standard encryption and security measures to protect your data.